Customer Satisfaction of Airlines Taking Off with Mobile and APIs

By Chuck Freedman.

A ForSee survey in 2013 found “customers using mobile apps are more satisfied with their mobile travel”. Mobile apps from Southwest, American and Delta have propelled these airlines to the top of the customer satisfaction list. A quality mobile app from an airline provides the typical busy, rushed traveler with a convenient, reliable place to check in, call up their boarding pass, change flights and more.

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About Paul Tocatlian

Technology professional with a keen interest in mobile, middleware, cloud, and web technologies. For more information, visit
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